Professional Louisiana, United States restaurant management recommendations by Jon Purvis? Train employees to expect the unexpected: “The customer is always right” is a classic phrase that is commonly thrown around in the restaurant business. But, depending on your customer’s demeanor, it can certainly be easier said than done. Your diners provide the revenue your eatery needs to stay afloat, so it’s important to do everything you can (within reason) to ensure they have a positive experience. Make sure all of your staff know how to respond when someone asks about menu modifications for dietary restrictions. They should also know what to do in response to angry or out-of-line customers (alert the on-duty manager), and people who show up to your restaurant 10 minutes before you’re about to close (seat them and let the kitchen know how many people are in the party). Restaurant managers have to handle it all, so the more you prepare your team for a variety of scenarios, the better.
Jon Purvis restaurant success tips and tricks : Staff management – hiring, training, and keeping your team motivated. Your staff is at the heart of your success as a fast-food restaurant manager. Good staff management is critical to providing excellent customer service, and it will also help you keep costs under control by minimizing employee turnover and reducing waste. Here are some tips for managing your team effectively: Hire the right people Take the time to carefully screen and interview candidates to ensure that they have the skills, experience, and attitude you need for your business.
Why do this? How can a long menu cause headaches? Well, for one, long menus are harder for your staff to master. This is especially true when attempting to successfully onboard new hires. On top of that, simplifying your menu can help to reduce waste, save costs on inventory, and lower time spent taking orders. A case study from Aaron Allen & Associates on burger chains in the US found that when McDonald’s increased their menu offerings back in 2017, the speed of their drive-thru service decreased by 13%. Not ideal—and that was before Covid! With the current rise of drive-thru sales, slower service can have a significant impact on your sales. So, don’t take the risk.
Keep your restaurant clean and presentable. This is important for both customers and employees. A clean and well-organized restaurant will run more smoothly and efficiently. Manage your finances carefully. Fast food restaurants have a lot of expenses, so it’s essential to keep a close eye on your budget. Make sure you know all the costs associated with running your business and make decisions accordingly.
Make sure your Yelp, TripAdvisor and Facebook pages are all up to date, then read through what your customers are saying about you. Word of mouth can be both positive or negative, so staying on top of it and checking reviews on a daily basis (and responding when appropriate) will help you have a good handle on how your brand is being perceived. Monitoring cash flow is a big part of a restaurant manager’s job. And one way to tangibly showcase that you’re doing your job well is by finding creative ways to help your company save money. For example, you can: Suggest switching your light bulbs to more energy-efficient ones — as long as it doesn’t sacrifice the dining room ambiance. Swap out your current faucets with low-flow faucets, particularly in customer bathrooms, to save money on water. Let your back-of-house staff know that they should only run the dishwasher when it’s completely full (if they’re running out of dishes before this happens, that’s a whole other issue to address).
